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Guest Room & Public Spaces Cleaning Process

We have implemented a supplemental cleaning process for guest rooms in which a two-part sanitizing process is being used on all high touch surfaces in guest rooms.  The process will be performed by highly trained team member and entails the following:

– Two trained cleaners will work in each room, one will be assigned to the bathroom area and the second to the bedroom area.
– Cleaners will wear new latex gloves that will only be used once to clean one room and then will be immediately discarded.

  • Each cleaner will be trained to perform a two- part cleaning regimen on all designated surfaces
    • Stage 1 – Clean: Using a clean, colored cloth, spray the target surface area with disinfectant cleaner (from dispensing system), then vigorously wipe the surface, removing any debris and/or liquid from the area.
    • Stage 2 – Disinfect: Using a different colored cloth, spray the cloth and the target surface with bathroom disinfectant cleaner (from dispensing system), then wipe the surface.
  • Upon completion, cleaners will place soiled cloths in the dirty laundry.

Cleaning Tools for each Guest Room

  • 4 cloths for each guest room that is cleaned. (2 for bathroom and 2 for bedroom).
  • Disinfectant bathroom cleaner (from dispensing system) in a new, properly labeled spray bottle, complete with an operating trigger
  • Gloves (latex or rubber) fitted

Hi-Touch Areas Requiring High Frequency Sanitizing Cleaning

Any surface that is frequently touched by multiple sets of fingers and hands requires sanitizing cleaning.  High touch public areas are typically those within an “arm’s reach”.

A list of high touch surfaces in public space that require sanitizing cleaning is as follows:

Entrance Area (1 per hour)

  • Exterior & Interior Entrance Door handles
  • Exterior & Interior Entrance Door arm’s reach vertical surfaces (glass/aluminum/metal)
  • Hand rails
  • Ledges within arm’s reach

Elevators (1 per hour)

  • Call button panel and surrounding vertical surfaces
  • Hand rails
  • Vertical surfaces (doors,& door frames ) within arm reach

Reception Area (1 per hour)

  • Kiosk screens and keyboards
  • Horizontal and vertical surfaces within arm’s reach
  • Desk tops & adjacent accessories

Elevator Foyers & Corridors – All

  • Call buttons and surrounding surfaces
  • Water station button panels & surrounding surfaces

Snack Area

  • Coffee machine buttons, touch screens and vertical surfaces
  • Cup storage areas and vessel exterior surfaces
  • Accessory areas and vessel exterior surfaces
  • Counter top surface
  • Garbage can exterior

Public Lounges

  • All hard surfaces on furniture, incl. arm rest
  • Computer work station keyboards, screens and desk surfaces
  • Guest printer buttons
  • Charging station surfaces

Public Bathrooms

  • Door handles & knobs, exterior, interior and stall doors
  • Toilet flush, sink faucet handles
  • Toilet seats & horizontal surfaces
  • Toilet paper & paper towel dispenser
  • Sink faucets, and adjacent horizontal surfaces

Hi-Touch Areas Requiring High Frequency Sanitizing Cleaning

Any surface that is frequently touched by multiple sets of fingers and hands requires sanitizing cleaning.  High touch areas are typically those within an “arm’s reach”.

A list of high touch surfaces in a guest room that require sanitizing cleaning is as follows:

Bedroom

  • Entrance door between the 2’/ 80 cm and 5’/150 cm, interior and exterior surface, including door handles
  • Desk telephone, handle, cord, buttons and base (wipe only, no spray)
  • TV remote control surfaces & buttons (wipe only, no spray)
  • A 2’/ 80cm radius around all light switches & plates, electrical outlets & plates throughout the room (wipe only, no spray)
  • Clothes hooks/knobs
  • Desk surface, ledges, and adjacent vertical surfaces (wall & desk)
  • Desk light fixture & on/off switch (wipe only, no spray)
  • Desk chair surfaces: arms, seat & back
  • Horizontal TV shelf ledges
  • All exterior night table surfaces, top, side, handles
  • Bedside reading light metal components & on/off switch (wipe only, no spray)
  • Headboard hard surfaces between the mattress and the 3’/ 92cm mark
  • Closet door/armoire door handle and surrounding 2’/ 80 cm radius, including drawer handles & knobs if present
  • Iron handle & cord (wipe only)
  • Iron board handle
  • Luggage rack handle/grab surfaces

Bathroom

  • Bathroom door between the 2’/ 80 cm and 5’/150 cm, interior and exterior surface, including door handles
  • Toilet flush handle, chrome and all horizontal porcelain surfaces
  • Vanity tap set, chrome, sink, counter surface handles, vertical wall surfaces, vanity front & adjacent shelving
  • Waste can interior/exterior
  • All towel hangers and hanging knobs
  • Shower soap basket/shelf/dish
  • Shower tap set, spray head and hose, including a 2’/80 cm radius of vertical surface around control knob
  • Shower floor – all corner to corner
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