To submit a claim, you must have already booked directly on our site or via phone. You’ll need the confirmation number from your Club Quarters reservation.
The lower rate must be at least $1.00 lower (not including any taxes or fees), publicly viewable and bookable when your claim is processed, and must be for the same hotel, dates, room type, and number of guests as your original booking.
We will only match the lower rate if you’ve filed your claim within 24 hours of the original booking—and more than 48 hours before your scheduled check-in time. Click Now to Submit Your Claim.
Already booked a room but found a lower rate on another site? You may be eligible for our Best Rate Guarantee. Read our FAQs to see if your reservation fits the criteria and learn how to submit your claim, and/or visit the full terms and conditions for more information.
What’s considered a “lower rate”?
A “lower rate” is a room rate on another website that is at least $1.00 lower than the rate you booked on our website (not including any taxes or tariffs or other guest fees or charges which may be imposed by the hotel). Please note: This rate must be for the same hotel, dates, room type, number of guests, and currency type. It must also be publicly viewable and bookable at the time your claim is processed; we do not accept screenshots.
When and how can I submit a claim?
Submit a claim using our simple form within 24 hours of your original booking. Claims will be accepted up until 48 hours before your scheduled check-in time. Please be sure to include the URL where you found the lower rate.
What happens after I submit my claim?
We’ll respond via email within one business day (Business Hours: Mon–Fri, 8 a.m.–11 p.m. ET). If your claim is approved, you’ll receive a new confirmation number that reflects the lower matched rate.
Does the Best Rate Guarantee apply to organizational discounts?
Unfortunately, our Best Rate Guarantee does not apply to rates that are only available to members of clubs, affinity programs, or other organizations.
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