Why Book Here?

Club Quarters Hotels
Frequently Asked Questions

Our Reservations and Member Services Team is always available to answer any questions you may have, but in the meantime, we’ve put together answers to some of our most frequently asked questions.

About CQ

Who We Are
Club Quarters Hotels are full service hotels designed for business travelers in bustling urban destinations including New York City, London, Chicago, Boston, Philadelphia, Washington, D.C., Houston and San Francisco. Organizations can become members to save on hotel rooms through low fixed rates, available 365 days a year, even when a city is full.

General Info

Check- In/Check-Out
Check-in is at 3 pm and check-out is at 12 noon. Early check-in or late check-out can be arranged for a minimal fee if available at the time of check-in.

You can check-in as late as 6 am the day after you are due to arrive. Your credit card automatically guarantees your room. If you are checking in late and know this, please advise Member Services/Reservations when making the reservation or call the hotel directly the day of arrival.
Member Service Desk/Reception
The Member Service Desk/Reception is staffed 24 hours a day, seven days a week. Our friendly, knowledgeable team members can help you with making reservations, suggesting the best restaurants and attractions in our neighborhoods, providing directions, and assisting in many other guest requests.
Dining Options
Each Club Quarters Hotel features a restaurant and bar and offers room service. Additionally, we offer a unique, in-room delivery service from neighborhood restaurants. Order using the menus located in your room and a member of our staff will deliver your order to your room, with charges being applied to your room bill.
Business Center
The Club Living Room (Club Lounge/Gallery Lounge) at each of our hotels is a private lounge with comfortable seating areas for working, relaxing and socializing. Guests will enjoy:
  • collaborative work spaces
  • wireless printing
  • free 500mbps Wi-Fi
  • complimentary weekday refreshments, plus specialty coffees and teas 24/7
  • wireless printing
  • computer workstations
  • universal charging station
Fitness Facilities
Guests receive complimentary access to the Fitness Room at each of our hotels. Our Fitness Rooms are equipped with free weights and cardio equipment and most are open 24 hours a day. Additionally, we will deliver exercise equipment and yoga kits to your room at no charge.

While there are no pools on premise at our hotels, a Guest Service Manager at the Member Service Desk will be glad to direct you to the nearest pool facility.
Services
Club Quarters Hotels offer our guests the following services:
  • Laundry/dry cleaning: traditional valet service or complimentary self-service
  • Free luggage storage between visits, and before check-in/after check-out
  • Refrigerator stocking and shopping service
  • Complimentary storage of valuables in a safe deposit box at the Member Service Desk
  • Self-serve Guest Request Closets on each floor, fully stocked with extra amenities
Security
The safety and security of our guests is paramount. To ensure only registered guests have access to guest room floors, the elevators are operated using your room key.

Technology

Free Ultra-Fast Wi-Fi
We have the fastest Wi-Fi in the industry! Our ultra-fast, 500 mbps Wi-Fi is free in all guest rooms and throughout our hotels.
Wireless Printing
Each of our hotels features PrintMe, a complimentary wireless service that allows guests to print from their laptops, smartphones or tablets from the comfort of their rooms to our printer in the Club Living Room.
Self Check-In/Check-Out Kiosks
For your convenience, in addition to the friendly service at the Member Service Desk, each of our Reception areas includes kiosks for instant self-check-in and check-out. These easy-to-use kiosks can provide you with a room key, or a receipt, in less than two minutes.
Loaner iPads and Computer Workstations
Travel lighter – we have loaner iPads available for your use. Request one for your stay at our Member Service Desk. Prefer to work at a desktop? Visit the Club Living Room, where we have computer workstations set up for your use.

Transportation

Airport Shuttle Service
Club Quarters Hotels does not offer shuttle service to area airports; however, many of the airport shuttle services do provide transport to our hotels and charge a fee that is substantially less than a taxicab.
Public Transportation
Our hotels are located in bustling city centers and are situated near public transportation. For help traversing our urban destinations, just ask any of our friendly and knowledgeable Guest Service Managers.
Parking
Valet parking is available at both of our Chicago hotels as well as Houston, Boston and World Trade Center.

Parking facilities for our other Club Quarters Hotels locations are available nearby, often at a reduced rate. Should you require assistance with your luggage, you may pull up to our hotel where our staff will gladly help you, then direct you to our preferred parking garage. View more information about Parking on the home page of any of our hotels.

Locations

World-Class Destinations
Club Quarters Hotels are strategically located in the best neighborhoods for business and leisure in the following cities:

Within walking distance of each of our hotels, you’ll find public transportation, the best dining and recreation experiences the city has to offer, historical and cultural attractions, and Fortune 500 companies and business services.

Meetings & Events

Meetings & Events Spaces
Each of our hotels offers Meetings and Events spaces, able to accommodate a wide range of event needs. Whether it’s a formal business meeting, a casual social event, or something in between, our teams will provide you with attentive service, full catering options, and audio/visual and meeting packages to suit your needs.
Book a Meeting
To Book a Meeting with us, contact +1.203.905.2121 in the US or +44 (0)20 7451.5931 in Europe. Alternatively, you may fill out a Request For Proposal online form here.

Policies

Cancellations
Cancellations or changes incur no penalty if made prior to 12 noon (local hotel time) one day prior to arrival. Cancellations or changes made after that time will result in a charge of $50/£30 plus tax. Any cancellations or changes made after 12 noon the day of arrival will result in a charge equivalent to the first night’s room and tax.

For stays 30 days or longer (excluding corporate apartments), cancellations or changes must be made 72 hours prior to arrival in order to incur no charges. Cancellations or changes within 72 hours incur a cancellation/change fee of three nights’ room and tax. For cancellations within 14 days for corporate apartments, the cancellation charge is 50% of first 30 nights.
Smoking
All of our hotels are completely smoke-free.
Deposits
There is a hold/deposit placed on your credit card at the time of check-in for incidentals. The hold is released by Club Quarters Hotels on your day of departure. Please note that it may take your financial institution 3-7 business days for the funds to release back into your available balance.
Pets
Pets are not permitted, except for service animals.
Extra Person
Our pricing model is based on a lone business traveler per room. As such, an extra person charge of $18/£12 per person over 12 years of age will be incurred per room Monday-Friday. Weekend extra person charge is $15/£12 per day.
Age Requirements
Guests must be 18 years old to check into the room.
Privacy
We collect certain personal information to be able to customize your experience on our site as well during your visit at any of our Club Quarters Hotels. We also use Cookie technology to make it easier to browse our site. Please visit our Privacy Policy page for more information.