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Frequently Asked Questions

Our Reservations and Member Services Team is always available to answer any questions you may have, but in the meantime, we’ve put together answers to some of our most frequently asked questions.

About CQ

Who We Are arrow-down

Club Quarters Hotels are full service hotels designed for business travelers and urban explorers in bustling urban destinations including New York City, London, Chicago, Boston, Philadelphia, Washington, DC, Houston and San Francisco. Organizations can become members to save on hotel rooms through low fixed rates, available 365 days a year, even when a city is full.

General Info

Check- In/Check-Out arrow-down

Check-in is at 3 pm and check-out is at 12 noon. Early check-in or late check-out can be arranged for a minimal fee if available at the time of check-in.

You can check-in as late as 6 am the day after you are due to arrive. Your credit card automatically guarantees your room. If you are checking in late and know this, please advise Member Services/Reservations when making the reservation or call the hotel directly the day of arrival.

Front Desk arrow-down

The front desk is staffed 24 hours a day, seven days a week. Our friendly, knowledgeable team members can help you with making reservations, suggesting the best restaurants and attractions in our neighborhoods, providing directions, and assisting in many other guest requests.

Business Center arrow-down

Fitness Facilities arrow-down

The Club Living Room at each of our hotels is a private lounge with comfortable seating areas for working, relaxing and socializing. Guests will enjoy:
  • collaborative work spaces
  • lightning fast, free Wi-Fi
  • complimentary refreshments, plus coffee and tea
  • wireless printing
  • Mac and PC workstations

Services arrow-down

Guests receive complimentary access to the Fitness Room at each of our hotels. Our Fitness Rooms are equipped with free weights and cardio equipment and most are open 24 hours a day. Additionally, we will deliver exercise equipment and yoga kits to your room at no charge.

While there are no pools on premise at our hotels, a Guest Experience Manager at the front desk will be glad to direct you to the nearest pool facility.

Security arrow-down

Club Quarters Hotels offer our guests the following services:
  • Laundry/dry cleaning: traditional valet service or complimentary self-service
  • Free luggage storage between visits, and before check-in/after check-out
  • Refrigerator stocking and shopping service
  • Complimentary storage of valuables in a safe deposit box at the front desk
  • Self-serve Guest Request Closets on each floor, fully stocked with extra amenities

Technology

Lightning Fast, Free Wi-Fi arrow-down

We have the fastest Wi-Fi in the industry! Our lightning fast Wi-Fi is free in all guest rooms and throughout our hotels.

Wireless Printing arrow-down

Each of our hotels features PrintMe, a complimentary wireless service that allows guests to print from their laptops, smartphones or tablets from the comfort of their rooms to our printer in the Club Living Room.

Self Check-In/Check-Out Kiosks arrow-down

For your convenience, in addition to the friendly service at the front desk, each of our Reception areas includes kiosks for instant self-check-in and check-out. These easy-to-use kiosks can provide you with a room key, or a receipt, in less than two minutes.

Computer Workstations arrow-down

Travel lighter. Visit the Club Living Room, where we have computer workstations set up for your use.

Transportation

Airport Shuttle Service arrow-down

Club Quarters Hotels does not offer shuttle service to area airports; however, many of the airport shuttle services do provide transport to our hotels and charge a fee that is substantially less than a taxicab.

Public Transportation arrow-down

Our hotels are located in bustling city centers and are situated near public transportation. For help traversing our urban destinations, just ask any of our friendly and knowledgeable Guest Experience Managers.

Parking arrow-down

Valet parking is available at both of our Chicago hotels as well as Houston, Boston and World Trade Center.

Parking facilities for our other Club Quarters Hotels locations are available nearby, often at a reduced rate. Should you require assistance with your luggage, you may pull up to our hotel where our staff will gladly help you, then direct you to our preferred parking garage.

Locations

World-Class Destinations arrow-down

Club Quarters Hotels are strategically located in the best neighborhoods for business and leisure in the following cities:

Within walking distance of each of our hotels, you’ll find public transportation, the best dining and recreation experiences the city has to offer, historical and cultural attractions, and Fortune 500 companies and business services.

Meetings & Events

Meetings & Events Spaces arrow-down

Each of our hotels offers Meetings and Events spaces, able to accommodate a wide range of event needs. Whether it’s a formal business meeting, a casual social event, or something in between, our teams will provide you with attentive service, full catering options, and audio/visual and meeting packages to suit your needs.

Book a Meeting arrow-down

To Book a Meeting with us, contact +1.203.905.2121 in the US or +44 (0)20 7451 5931 in Europe. Alternatively, you may fill out a Request For Proposal online form here.

Policies

Cancellations arrow-down

While we’ll miss you, we know sometimes plans change. We allow free cancellations and changes until 6 pm (NYC time), 48 hours prior to arrival. Any cancellations or modifications made after that time are subject to a charge of one night’s room plus tax. Please note there are no cancellation or changes allowed on reservations booked under the Non-Refundable Rate.
For stays 30 days or longer (excluding corporate apartments), cancellations or changes must be made 72 hours prior to arrival in order to incur no charges. Cancellations or changes within 72 hours incur a cancellation/change fee of three nights’ room and tax. For cancellations within 14 days for corporate apartments, the cancellation charge is 50% of first 30 nights.

Smoking arrow-down

All of our hotels are completely smoke-free.

Deposits arrow-down

There is a hold/deposit placed on your credit card at the time of check-in for incidentals. The hold is released by Club Quarters Hotels on your day of departure. Please note that it may take your financial institution 3-7 business days for the funds to release back into your available balance.

Pets arrow-down

Pets are not permitted, except for service animals.

Extra Person arrow-down

Our pricing model is based on a lone business traveler per room. As such, an extra person charge of $18/£12 per person over 12 years of age will be incurred per room Monday-Friday. Weekend extra person charge is $15/£12 per day.

Age Requirements arrow-down

Guests must be 18 years old to check into the room.

Privacy arrow-down

We collect certain personal information to be able to customize your experience on our site as well during your visit at any of our Club Quarters Hotels. We also use Cookie technology to make it easier to browse our site. Please visit our Privacy Policy page for more information.
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Tue, 28 Jan

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Check In

Tue, 28 Jan

Check Out

Wed, 29 Jan
group 1 Guest, 1 Room
arrow-down

Rooms

1

Adults

1

Children
Ages 0–12

0
Confirm
Special Rates & Company Codes
check-circle
Rate Applied
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