Why Book Here?

Policy on privacy and cookies

This notice describes the general privacy policy of Club Quarters. By visiting clubquartershotels.com, you are accepting the practices described in this notice.

  1. What Information About You Do We Gather?
  2. Does Club Quarters Share the Information It Receives?
  3. Does Club Quarters Transfer Information Overseas?
  4. How Secure Is Information About Me?
  5. What Can I Do If I Have any Questions or Concerns or Want to Access My Personal Data?
  6. Cookies

1. What Information About You Do We Gather?

Information you give us helps us to provide you with our services, enter into or fulfill a contract with you and/or reply to or take actions in response to your enquiries or requests.

Information You Give Us:

We receive and store information you enter on our website or give us in any other way, including, for example, when you stay as a guest at hotels managed by us. The provision of any information by you is voluntary except where otherwise stated or required by law. However, where you choose not to provide certain information, we may not be able to reply or respond to your inquiry or request and you may not be able to take advantage of some or all of our services. We use the information that you provide for such purposes as entering into or fulfilling a contract with you, reserving a room, processing on-line purchase transactions, replying to or taking actions in response to your enquiries or requests, and customizing our services to your preferences.  We may use such information for statistical and analytical purposes, to communicate news and promotions to you relating to Club Quarters related products and services and other products and services we think may be of interest to you, and otherwise communicating with you by email, mail, fax, phone or other means. We may also use such information as may be required to comply with applicable local laws.

Personal Data You Provided on Behalf of Another Person:

If you are entering data on behalf of another person, you warrant to us that you are authorized by that person to enter their personal data onto our system, and that that information is accurate and correct. If any non-compliance by you with respect to this provision results in any loss or damage being incurred by us, you may be required to compensate us in respect of such loss. Automatic Information: We receive and may evaluate certain types of information whenever you interact with us. For example, like many websites, we obtain certain types of information when your Web browser accesses clubquartershotels.com including your IP address, browser type and operating system. This information helps us to communicate with our customers and better understand them.

E-mail Communications:

If you provide us with your email address, we may email you promotional and marketing materials. We provide you with the option not to receive such promotional and marketing materials in each email sent to you. You may also receive an auto-generated e-mail confirmation when making a reservation on the Internet, for stays at hotels managed by us, when consummating any on-line purchase transactions with us, and occasionally from our reservation sales agents for inquiries related to a booking you have made for any of our services and products.

Age Limitations:

Club Quarters does not knowingly collect personally identifiable information from our websites from any person we actually know is a person under the age of 18. Club Quarters may collect personally identifiable information from persons under the age of 18 as part of the guest registration process, but always with the consent of such person’s parent or guardian.

2. Does Club Quarters Share the Information It Receives?

Information you provide to us will be used for such purposes as entering into or fulfilling a contract with you, reserving a room, processing on-line purchase transactions, replying to or taking actions in response to your enquiries or requests, and customizing our services to your preferences.  We also use such information for statistical and analytical purposes, to communicate news and promotions to you relating to Club Quarters related products and services and other products and services we think may be of interest to you, and otherwise communicating with you by email, mail, fax, phone or other means. We may also use such information as may be required to comply with applicable local laws. In addition, we may share your information with other third parties where it is reasonably necessary or required in order to enter into or fulfill a contract with you and/or to reply to or take actions in response to your enquiries or requests, and as may be required to comply with applicable local laws.

3. Does Club Quarters Transfer Information Overseas?

We may transfer your information outside of the country in which it was collected (including to countries where we have hotels under development or operation) for various reasons, including the purpose of entering into or fulfilling a contract with you, reserving a room, processing on-line purchase transactions, replying to or taking actions in response to your inquiries or requests, for processing by us or on behalf of the hotels managed by us, for enhancing personalization of services provided to you, for communicating news and promotions to you relating to Club Quarters related products and services and other products and services we think may be of interest to you, and for statistical and analytical purposes. Such transfer may be to a country which may not provide the same level of privacy protection as that provided by the country in which the information was collected but we will take reasonable steps to ensure that while your data is within our control, we will handle your data using reasonable security and confidentiality procedures to keep your data secure and confidential.

4. How Secure Is Information About Me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) technology, which encrypts information you input and which is certified by the Secure Server Certification Authority.

We reveal only the last four digits of your credit card numbers when confirming a reservation or processing on-line purchase transactions. Of course, we transmit the entire credit card number to the appropriate credit card company for verification.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you have finished using a shared computer.

5. What Can I Do If I Have any Questions or Concerns or Want to Access My Personal Data?

Our IT department will be happy to answer any concerns or queries you may have relating to the use or storage of your personal data. You have the right to request access to, correction of and/or deletion of your data at any time by contacting us at support@clubquarters.com.

 

6. Cookies

Some websites, including clubquartershotels.com, store information in a small text file, called a “cookie,” on your hard disk.

A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is a small piece of data sent from a website and stored in a user’s web browser while the user is browsing that website. Every time the user loads the website, the browser sends the cookie back to the server to notify the website of the user’s previous activity.  Cookies were designed to be a reliable mechanism for websites to remember information (such as items in a shopping cart) or to record the user’s browsing activity (including clicking particular buttons, logging in, or recording which pages were visited by the user as far back as months or years ago).

Only the information that you provide, or the choices you make while visiting a website, can be stored in a cookie. For example, the site cannot determine your e-mail name unless you choose to type it. Allowing a website to create a cookie does not give that, or any other site access to the rest of your computer.

Most browsers are initially set to accept cookies, but you can set your browser to alert you every time a cookie is offered, letting you decide whether or not to accept it. You can prevent the use of cookies by modifying your browser, although you may not be able to use some of our services if you prevent the use of cookies.

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