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Club Quarters Hotels

Frequently asked questions

What is Club Quarters Hotels?

Club Quarters Hotels are full service hotels designed for business travelers in prime city center locations. Organizations become members to save through low fixed rates, available 365 days a year, even when a city is full.

How do you rate yourself?

Club Quarters Hotels are not rated by AAA or Mobil. However, the services and amenities are consistent with 4-star hotel industry standards.

Which hotel do you compare yourself to?

Club Quarters Hotels are boutique-like with intimate lobbies. They are generally smaller in number of rooms when compared to larger hotel chains in the major cities where they are located. Each hotel, while offering similar amenities and features, has a unique feel and personality.

How old are your hotels?

Midtown, New York opened its doors in 1994. Wall Street, New York followed in 1995, Washington, DC in 1996, and Boston in 1997.  Both Gracechurch, London and Philadelphia opened in 1999, followed by both Central Loop, Chicago and St. Paul's, London in 2000. Wacker at Michigan, Chicago opened in 2002, San Francisco in 2003, Houston in 2004, opposite Rockefeller Center, New York in 2005, and Trafalgar Square, London, in 2007. In 2009, World Trade Center, New York opened,  Lincoln’s Inn Fields, London in 2012 and Grand Central, New York in 2013.

What is your cancellation policy?

Cancellations or changes must be made by 12 noon local hotel time one day prior to arrival to incur no penalty. For stays less than 30 days, cancellations or changes made after 12:00p.m. (local hotel time) day prior to arrival will result in a charge of $50/£30 plus tax; cancellations made after 12:00p.m. day of arrival will result in a charge equivalent to the first night room and tax at the rate confirmed for the stay.

For stays 30 days or longer (excluding corporate apartments), cancellations or changes must be made 72 hours prior to arrival in order to incur no charges. Cancellations or changes within 72 hours incur a cancellation/change fee of three nights room and tax. For cancellations within 14 days for corporate apartments, the cancellation charge is 50% of first 30 nights.

How do the rates reflect the quality of the hotels?

Club Quarters Hotels offer value for both business or personal use, bearing in mind that the rooms are designed primarily for business travelers.

Is there a restaurant?

All Club Quarters Hotels have a restaurant and bar; hours might be limited on weekends in some locations. 

Are there meeting rooms or banquet facilities?

All Club Quarters Hotels have meeting rooms and banquet facilities accommodating up to 200 people.

Is the Member Service Desk staffed 24 hours a day?

Yes, warm, attentive service is available 24 hours a day, seven days a week at the Member Service Desk.

Do you have a Concierge?

Our Guest Service Managers can help you make reservations, make suggestions for restaurants, provide directions, and assist in many guest requests.

Is there a Fitness Room?

All Club Quarters Hotels have a Fitness Room. Additionally, we will deliver exercise equipment and yoga kits to your room at no additional charge.

Do you have room service?

All Club Quarters Hotels offer room service which includes a menu from the hotel's restaurant. Additionally, we offer a unique, multi-menu in-room delivery service from area restaurants. A member of our staff will deliver the order to your room and the charges can be applied to your room bill.

What types of city attractions are near Club Quarters Hotels?

All Club Quarters Hotels are located in the heart of major cities and are within a short distance of the city's main attractions, shopping, and great restaurants. Access to public transportation is close to all Club Quarters Hotels locations. Please click on the "Locations" tab on each hotel's homepage for an area map and list of local attractions.

What features are found in Club Quarters Hotels guest rooms?

Visit Accommodations for information about our guest rooms and amenities. Please note, our guest rooms are designed for business travelers. Club (single/small double) and Standard Rooms are modest in size.

Do you have valet parking?

Our Club Quarters Hotel in Chicago (Central Loop and Wacker at Michigan), Houston, Boston and World Trade Center offer valet parking. Our other Club Quarters Hotels locations offer parking facilities near the hotel. When you reach the hotel, our staff at the Member Service Desk will be glad to help you with your bags and then direct you to our preferred parking garage, which offers our guests a reduced rate. Click the Parking link on the home page of any of our hotels for parking information. 

Do you have rooms with two double beds?

We do not offer rooms with two double beds; however, we offer rooms with two twin-size beds at each location.

Do you have smoking-permitted hotel rooms?

Due to legal requirements in some U.S. markets, as well as guest preference, all Club Quarters Hotels are smoke-free.

Do you have king beds?

The majority of rooms have Queen beds; however, we do have a limited amount of California Kings which can be requested, but not guaranteed.

Do you have connecting, adjoining rooms?

Each Club Quarters Hotel offers adjoining rooms. In many instances, this includes two rooms which share a common third door.

What is your extra person charge?

An extra person charge of $18/£12 per person will be incurred for the 2nd, 3rd and 4th person per day. Weekend extra person charge is $15/£12 for the 2nd, 3rd and 4th person per day.

Does Club Quarters provide ADA compliant rooms?

Yes, Club Quarters Hotels have ADA compliant rooms in all locations.

Do you have laundry services?

All Club Quarters Hotels offer valet cleaning, including same-day service. New York (Wall Street, Grand Central, and World Trade Center), Philadelphia, Chicago (Central Loop and Wacker at Michigan), San Francisco, Houston as well as London (Trafalgar Square and St. Paul's) also offer complimentary use of washing and drying machines ideal for the long-term stay or those wishing to wash their own clothing.

What are your check-in and check-out times?

Check-in time is 3:00p.m. and check-out time is noon. Early check-in or late check-out can be arranged for a minimal charge if available at the time of check-in.

Do you have a pool?

There are no pools, but a Guest Service Manager at the Member Service Desk will be glad to direct you to the nearest pool facility.

Do you permit pets?

Pets are not permitted, except service animals.

Do you have driving directions?

Click the "Directions" tab on the home page of any of our hotels.

Do you have a shuttle service?

We do not offer a shuttle service; however, many of the airport shuttle services do service the hotel and charge a fee that is substantially less than a taxicab.

How much is a taxi from the airport?

One way: NY $35-$60, Boston $25, DC $18 from National, $55 from Dulles, $70 from Baltimore Washington International, Philadelphia $27, Chicago $30-$45, San Francisco $50, Oakland $65, Houston Hobby $35, Bush International $48, and London Heathrow £69, Gatwick £110.

How late can we check-in?

You can check-in as late as 6:00a.m. the day after you are due to arrive. Your credit card automatically guarantees your room. If you are checking in late and know this, please advise Member Services when making the reservation or call the hotel directly the day of arrival.

Can someone hold luggage?

We are happy to store your luggage either on arrival in the morning if there are no rooms available to check into, or upon departure. A Guest Service Manager at the Member Service Desk can do this for you. We can also store your luggage and have your clothes cleaned and ready for your return visit.

Is my personal data secure when I book on clubquarters.com?

Click Here for information on Site Security.

Does Club Quarters Hotels collect personal information and use Cookie technology?

We do collect certain personal information to be able to customize your experience on our site as well during your visit at any of our Club Quarters Hotels.  We also use Cookie technology to make it easier to browse our site.  Please click on Cookie and Privacy Policies to read the entire policy.